Return & Replacement policy

Returns & Replacements may be requested only under the following circumstances:

If the product is not in a working condition or if the specification (color, size, weight & dimensions) of the product does not match the description given in the ad or if the product is found to be physically damaged at the time of delivery.

Phone Bazar BD will investigate the validity of the claim and exchange the product with a functional product in case of valid claims only.

For products without warranty, claims will not be considered after the specified period of 72 hours after delivery.

For products with warranty, claims will fall under the specific warranty policy and Phonebazarbd.com will ensure the warranty is provided by the seller.

Replacement Process:

Upon filing the complaints within 72 hours of receipt, Phone Bazar BD will call the buyer to verify the problems, within the next 48 working hours.

If the complaint made is found to be within the purview of the replacement policy, Phone Bazar BD will provide the following options to the Buyer:

Buyer will be informed of the nearest courier location where s/he must book the product for delivering it to the seller's location.

Or, Phone Bazar BD will arrange the pickup from the customer.

Product must be returned in the same condition as it was received, along with the undamaged box, which came with the product. Replacement cannot be made if any parts of the product are missing or the box has been damaged.

The Seller will receive the product from the courier, investigate the problems and if the complaint is deemed to be valid, only then will the product be replaced, along with a refund of the courier fee which the buyer had incurred. If the same product is not available, full refund will be processed, along with the courier fee incurred by Buyer. However, if the complaint is not valid, the same product will be returned to the buyer and there will be no refund of the courier fee incurred by the buyer.